Items shipped internationally may be subject to customs duties and sales or Value Added Tax (VAT) set by the destination country. These fees are not calculated prior to customs clearance in that country and are in addition to the price and shipping cost you are charged when checking out. (VAT is typically included in the price of an item. If the seller says it isn’t included, we recommend you contact the local customs agency to verify the import charges.) To complete your purchase, you are required to acknowledge that any customs duties and taxes that apply are your responsibility.

​If your purchase is subject to customs duties and sales tax or VAT, your shipping provider will contact you about these fees, which must be paid before delivery of your purchase is scheduled. You will also be required to provide personal information, such as your EIN, IRN or SSN, for customs processing. Please note that shipping delays due to customs processing are not uncommon.

Although we do not have control over customs delays and are not involved in the determination or collection of these fees, if you have any questions about customs, feel free to contact us. If you are a member of our trade program, please contact the Trade Relations team.

International and Select Domestic Item Returns
rivercitybangkok must oversee the return shipment of all international returns and domestic returns of furniture and fine art. If you've initiated a return within the timeframe provided in the seller's return policy, and you've communicated to a rivercitybangkok Support representative your intent to return, you'll receive a quote for the cost of a fully insured return for your approval. Once approved, you'll be sent a prepaid label and any other necessary documentation for the return.
  • While we do our best to ensure returns are clearly noted on the label, to help customers avoid extra costs, there may be additional feeds and taxes applied to a return that are incumbent upon the customer to pay. Any costs for the return will be deducted from your refund.